Returns & Exchanges
Our returns and exchanges policy
30-Day Return Guarantee
We guarantee your right to return or exchange within 30 days of receipt
1. Return Eligibility
You are eligible to return the part and request a full refund or exchange in the following cases:
- 1The part arrived defective or broken
- 2The part is incompatible with your car model despite searching by VIN
- 3You received a different product than what you ordered
- 4The part has not been opened or installed and remains in its original packaging
2. Return Process
Contact Us
Send us an email at returns@gofix.sa or contact us via live chat with your order number and reason for return.
Request Approval
Our team will review your request within 24–48 hours and approve the return if conditions are met. You'll receive a confirmation message.
Ship the Part
We'll send you a free shipping label to return the part. Make sure to pack the part safely in its original packaging.
Refund Issued
After we receive and inspect the part, the amount is refunded to your original payment method within 5–7 business days.
3. Refund Timeline
Mada / Credit Card
5–7 business days
4. Non-Returnable Items
Returns are not accepted in the following cases:
- Parts that have been installed and used
- Parts received more than 30 days ago
- Parts whose original packaging was removed or damaged
- Fluids, lubricants, and chemicals (for health reasons)
- Custom or specially ordered parts
Have a question about a return?
Email us at returns@gofix.sa or reach us via chat